Refund policy
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
support@rev-aura.com
Once your return request is reviewed and approved, we will provide you with:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
Important: Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at:
We’ll evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you have any questions about your item, feel free to contact us.
Exchanges
The fastest way to get what you want is to:
- Return the item you have
- Place a new order once your return is approved
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
To qualify:
- The item must be unused, unworn, and in original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time: within 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at: